Refund policy

At Boutique Bold, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below for detailed information on how to process a return or request a refund.

30-Day Return Window

We offer a 30-day return policy, which gives you 30 days from the date you receive your item to request a return.

Return Eligibility Criteria

To qualify for a return, your item must meet the following conditions:

The item must be in the same condition as received: unworn, unused, unwashed, and undamaged.
All original tags, labels, and packaging must be fully intact and attached.
Proof of purchase or the original sales receipt must be provided.

Note: Items returned to us without prior authorization or a formal return request will not be accepted.

How to Start a Return

To initiate a return, please follow these steps:

Contact our support team via email at support@boutiquebold.com with your order number and reason for return.
Once your return request is reviewed and approved, we will provide you with a pre-paid return shipping label along with detailed instructions on how and where to dispatch your package.
Securely pack the item in its original condition and send it to our official return facility:

Return Address:

Boutique Bold

9052 Rock Way, Milton, Delaware 19968, United States

Damages, Defective Items, & Order Issues

Please inspect your shipment immediately upon arrival. If your item is defective, damaged in transit, or if you received the incorrect product, please contact us right away at support@boutiquebold.com. We will evaluate the issue immediately and provide a replacement or full refund at no additional cost to you.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned due to health, safety, and operational considerations:

Sale, clearance, or promotional items.
Gift cards.
Custom, personalized, or special-order products.
Perishable goods, personal hygiene/care products, and hazardous materials or flammable liquids.

Exchanges

The fastest way to exchange an item for a different size, color, or style is to initiate a return for the original item. Once your return is approved, you can place a new purchase separately for the desired item.

European Union 14-Day Right of Withdrawal (Cooling-Off Period)

If your merchandise is being delivered into the European Union, you have the statutory right to cancel or return your order within 14 days of receipt for any reason, without justification. The returned item must meet all standard eligibility criteria (unworn, unused, with original tags, receipt, and packaging).

Refunds & Processing Timelines

Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
Payment Credit: If approved, your refund will be automatically credited to your original method of payment within 10 business days.
Bank Processing Time: Please keep in mind that financial institutions and credit card companies may require additional time to post the funds to your account.
Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received your funds, please reach out to us.